LogMeIn FAQ: Frequently Asked Questions

Yes, LogMeIn uses enterprise-grade security measures:

• 256-bit SSL/TLS encryption for all data transmission
• RSA 2048-bit key exchange for secure connections
• Two-factor authentication support
• Identity verification before connections
• Session logging and monitoring
• Compliance certifications (SOC 2, ISO 27001)

However, proper configuration and following security best practices are essential for maximum protection.

Follow these security best practices:

1. Enable two-factor authentication on your account
2. Use strong, unique passwords for your LogMeIn account
3. Keep software updated on all computers
4. Configure access permissions appropriately
5. Monitor connection logs regularly
6. Use secure networks when possible
7. Enable session recording for audit purposes
8. Implement endpoint security on remote computers

For detailed guidance, see our complete security guide.

While LogMeIn encrypts your connection, public Wi-Fi adds risk:

Safer approach:

• Use a VPN before connecting to LogMeIn
• Avoid accessing sensitive data over public Wi-Fi
• Use your mobile hotspot instead when possible
• Verify you're on the legitimate Wi-Fi network

If you must use public Wi-Fi:

• Ensure HTTPS is used (look for the padlock)
• Log out completely when finished
• Monitor for any suspicious activity

If you suspect account compromise, act immediately:

1. Change your password immediately
2. Enable 2FA if not already active
3. Review connection logs for unauthorized access
4. Check all connected computers for security issues
5. Scan for malware on accessed systems
6. Contact LogMeIn support for assistance
7. Monitor accounts for other potential compromises

Document any suspicious activity and consider involving your IT security team if this is a business account.

LogMeIn implements multiple protection layers:

• Account Authentication: Username/password plus optional 2FA
• Computer Authentication: Each computer has unique identifiers
• Session Validation: Continuous verification during sessions
• Access Controls: User permissions and role-based access
• Connection Limits: Restrictions on concurrent sessions
• Geographic Restrictions: Optional IP or location-based limits
• Time-based Controls: Session timeouts and access schedules

LogMeIn provides strong data protection:

• Encryption in transit: All data is encrypted during transmission
• No data storage: LogMeIn doesn't store your files on their servers
• Direct connection: Your data travels directly between your devices
• Session security: Each session is individually encrypted

Additional security measures you can take:

• Use endpoint encryption on your computers
• Implement data loss prevention (DLP) tools
• Enable session recording for audit trails
• Regular security assessments of remote systems

LogMeIn distinguishes itself through:

• Enterprise focus: Strong business features and security
• Reliability: Established service with high uptime
• Security: Enterprise-grade encryption and compliance
• Integration: Works well with business workflows
• Mobile support: Robust mobile applications

Compared to alternatives:

• vs TeamViewer: More business-focused, less consumer-oriented
• vs Chrome Remote Desktop: More features, better security, not free
• vs AnyDesk: More established, better enterprise features

See our detailed comparison for more information.

LogMeIn offers several pricing tiers:

• LogMeIn Pro: Individual plans starting around $30/month
• LogMeIn Business: Small business plans from $50+/month
• Enterprise plans: Custom pricing for large organizations

Pricing varies based on:

• Number of computers
• Number of users
• Feature requirements
• Contract length

Note: Prices change frequently. Check LogMeIn's official website for current pricing and trial options.

Yes, LogMeIn typically offers:

• Free trials: Usually 7-30 days depending on plan
• Demo versions: Limited feature access
• Money-back guarantees: Some plans include satisfaction guarantees

During your trial:

• Test all features you need
• Verify compatibility with your systems
• Check performance over your networks
• Evaluate security features
• Test mobile access if needed

Sign up for trials through LogMeIn's official website to ensure you get legitimate access.

LogMeIn supports most major platforms:

Desktop Operating Systems:

• Windows 10, 11 (and recent versions of Windows)
• macOS (current and recent versions)
• Some Linux distributions (limited support)

Mobile Platforms:

• iOS (iPhone and iPad)
• Android phones and tablets

Web Access:

• Chrome, Firefox, Safari, Edge
• Works on any platform with a modern web browser

Check LogMeIn's system requirements for specific version compatibility.

LogMeIn and GoTo are related but serve different purposes:

LogMeIn:

• Remote computer access and control
• One-to-one remote desktop connections
• File access and transfer
• System administration

GoTo (formerly GoToMeeting, GoToWebinar):

• Video conferencing and meetings
• Webinars and presentations
• Screen sharing for collaboration
• One-to-many communication

Both are owned by the same company (GoTo Technologies), but they serve different use cases. You might need both depending on your requirements.

To cancel your LogMeIn subscription:

1. Log into your LogMeIn account
2. Go to Account Settings or Billing
3. Find Subscription Management
4. Select Cancel Subscription
5. Follow the cancellation process
6. Save confirmation of the cancellation

Important notes:

• Cancellation typically takes effect at the end of your billing period
• You'll retain access until the paid period expires
• Some subscriptions may require contacting support
• Consider backing up any important configurations

For official LogMeIn support, use these channels:

• LogMeIn Support Website: Official knowledge base and documentation
• Customer Support: Phone and chat support for paid subscribers
• Community Forums: User community and peer support
• Video Tutorials: Official training materials

Support availability varies by plan:

• Free users: Limited to knowledge base and community
• Paid subscribers: Phone, chat, and email support
• Enterprise customers: Dedicated support teams

Remember: This site (LogMeIn.top) is independent and cannot provide official LogMeIn support.